🚫 Zero Tolerance Policy for Intoxicating Substances
Wayseal Limo & Chauffeur maintains a strict zero-tolerance policy regarding the use of intoxicating substances to ensure public and passenger safety.
Driver Policy:
- Drivers are strictly prohibited from using, possessing, or purchasing any intoxicating substances while on duty.
- Any violation will result in immediate suspension pending an internal investigation.
- If the investigation confirms the violation, the driver will be permanently terminated.
Passenger Conduct:
- Possession or use of illegal drugs in the vehicle is strictly prohibited.
- If a driver observes drug use or possession, they are instructed to immediately stop the vehicle and ask the passenger(s) to exit.
- In such cases, no refund will be issued, and the appropriate authorities may be contacted.
♿ ADA Compliance
Wheelchair-accessible vehicles are available upon request. Please notify us at the time of your reservation to make the necessary arrangements.
📞 Operating Authority Contact
For safety concerns or complaints, please contact:
💥 Damage and Cleaning Fees
To maintain the quality of our vehicles, the following policies apply:
- Upholstery damage (cuts, burns, spills, etc.) will result in a cleaning and repair fee starting at $200.
- If you feel unwell during your ride, inform your driver so they can safely pull over.
- If not notified and damage occurs, cleaning fees will apply.
- Missing or broken glassware will be charged at $15 per glass.
- You may request the removal of glassware in advance — please notify us at booking or at least 2 hours prior to your trip.
🚗 Service Engagement Terms
- Service begins at your first pickup location and ends at your final drop-off.
- All clients are expected to follow our company rules and local laws during service.
⚠️ Delays, Weather, and Cancellations
Wayseal is not responsible for delays caused by:
- Traffic
- Weather
- Unforeseen circumstances
If we anticipate being late, we will reschedule your trip without fees or penalties as long as you inform us before our driver arrives.
🚨 Passenger Conduct & Safety
Safety Requirements:
- No standing or leaning out of windows or sunroofs — this is illegal and highly dangerous.
- Violations will result in immediate termination of service with no refund.
Driver's Authority:
Our drivers may end the trip without warning if they determine behavior is:
- Unsafe
- Illegal
- Harassing
- Dangerous to people or property
We have zero tolerance for harassment toward our drivers or company staff.
🎒 Lost and Found Policy
Wayseal Limo & Chauffeur is not responsible for lost or forgotten items.
If a driver finds any belongings during vehicle inspection:
- You will be contacted the next day.
- Items will be placed at our office for pickup.
📣 Feedback & Complaints
We value your feedback!
Contact us directly at 708-527-0202 or visit our Contact Page to share your thoughts.
If you're not satisfied with our resolution, you can also contact:
💰 Service Rates
| Route | Rate |
|---|---|
| DFW Airport → Downtown Dallas | $85 flat rate |
| Love Field → Downtown Dallas | $50 flat rate |
| DFW → Frisco (Point to Point) | $4 per mile |
| Hourly Rate | $120 per hour |
👉 For long-distance or weekend bookings, please contact us directly for custom rates.